Return & Refund Policy
Last Updated: September 4, 2026
At Kesariglow, we are committed to providing high-quality skincare products and ensuring a smooth shopping experience for our customers. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help with a return or replacement.
1. Eligibility for Returns
You may request a return or replacement if:
- You received a damaged or defective product.
- You received the wrong product or variant.
- Your order is incomplete or missing an item.
- The product received is significantly different from what was ordered.
For hygiene and safety reasons, opened or used skincare products may generally not be eligible for return unless the product is defective, damaged, or incorrect.
2. Return Request Period
Please contact our customer support team within 7 days of receiving your order to report any issue. Requests submitted after this period may not be accepted.
To help us process your request quickly, please provide your order number, photographs of the product and packaging, and a brief description of the issue. Our team may review the information before approving a return or replacement.
3. Damaged or Incorrect Products
If your package arrives damaged, please take photographs or a short video of the package and product before disposing of the packaging. If you receive an incorrect product, please contact us as soon as possible.
After verification, Kesariglow may offer a replacement, exchange, or refund, depending on the nature of the issue and product availability.
4. Refunds
Once your return or refund request is approved, the applicable refund will be processed through the original payment method or another available method, depending on the order and payment provider.
The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.
5. Non-Returnable Items
Products may not be eligible for return if they have been used, damaged after delivery, altered, or returned without their original packaging, unless the issue is related to a manufacturing defect or an error on our part.
6. Contact Us
If you have questions regarding returns, replacements, or refunds, please contact the Kesariglow Customer Support Team through the contact details available on our website. We will review your request and guide you through the next steps.
Kesariglow reserves the right to verify return requests and determine eligibility in accordance with this policy.